Prodigy not working: fixes that work

When Prodigy will not load, the fix is usually simple: a weak connection, an out of date app, or a full cache. Work through these fixes in order and most players are back in the game in five minutes. Start with the quick checks, then move to the app and browser fixes, and only then look at account and school device problems. Fix one thing at a time and test after each step, so you know which fix worked.

First: check the connection and Prodigy itself

Prodigy needs a steady internet connection, so start there. Open another website: if nothing loads, the problem is your connection, not Prodigy, so restart your router and try again. If other sites work but Prodigy does not, try switching networks, for example from wifi to mobile data, to see whether the network is the problem. It is also worth checking whether Prodigy itself is down: look at Prodigy’s help centre or its social channels for outage news, and ask in a parent or teacher group whether others have the same problem. If Prodigy is down for everyone, no fix on your device will help, and the only thing to do is wait and try again later. If Prodigy works on another device in your house but not on your child’s, the problem is on that device, and the steps below will find it.

Restart and update

The oldest fix in computing works on Prodigy too. Close the app completely, not just back to the home screen, and open it again. If that does not help, restart the device itself, because a restart clears temporary glitches in the app and the network connection. Then check for updates: open your app store and see whether a Prodigy update is waiting, because an old version of the app can stop working after Prodigy updates its servers. In a browser, refresh the page first, then try a different browser: if Prodigy works in Chrome but not in Safari, the problem is the browser, not the game. Make sure the browser is up to date as well, because a very old browser can fail to load the game at all. If you need a fresh install, the steps are in How to download the Prodigy Math app, and reinstalling is safe: your child’s progress is saved to their account, not to the device.

Clear the cache and cookies

A full or damaged browser cache is one of the most common reasons Prodigy will not load. The browser saves old copies of the game’s files to load faster, and when those copies go stale or break, the game stalls. Clear the cache and cookies for your browser, close the browser completely, and open Prodigy again. In most browsers this is under Settings, then Privacy, then Clear browsing data: tick cached images and files and cookies, and leave passwords alone, so you stay signed in to your other sites. On the app, the equivalent is clearing the app cache in your device settings, or deleting and reinstalling the app, which clears everything and gives you a clean copy. After clearing, you will need to sign in to Prodigy again, so have the password ready before you start. If the game loads after this step, the cache was the problem, and clearing it every few months will stop it coming back.

Sometimes the game is fine and the login is the problem. Check the obvious things first: caps lock off, the right email address, and the right account type, because a student login will not work on the parent sign in page and a parent login will not work on the teacher page. If the password is wrong, use the reset link on the sign in page, and check the spam folder if the reset email does not arrive. The full recovery steps are in Prodigy password reset and account recovery. Class code problems are a separate case: a code that has expired or been reset by the teacher will not work, so ask the teacher to check the code in their dashboard and give you a fresh one. If the login works on one device but not another, the failing device probably has a saved wrong password: sign out fully, clear the saved password, and sign in again by typing it fresh.

Stuck on the loading screen

A game that opens but never gets past the loading screen is usually short of memory or storage. Give it thirty seconds first: the first load after an update can be slow. If it is still stuck, close every other app on the device, because a tablet with ten apps open has little memory left for a game. Check the device storage too: if the tablet is nearly full, Prodigy cannot save its files, so delete a few photos or unused apps and try again. On a Chromebook or an old laptop, close extra browser tabs, because each tab takes memory. If the loading screen freezes at the same point every time, clear the cache as above and try again, and if it still freezes, try another device to find out whether the problem is the account or the hardware. An account that loads fine on a phone but not on a tablet points at the tablet, not the game.

School device blocks

If Prodigy works at home but not at school, the school network is probably blocking it. Many schools filter game sites, and the filter can block Prodigy even when the teacher wants the class to use it. This is not a problem you can fix from the device: the teacher or the school IT team has to allow Prodigy’s site on the school network. Ask the teacher to check with IT, and in the meantime use a home device for practice. The same thing can happen on a home network with strong parental controls, so check your own filters if the game loads everywhere except on one home device. The earlier guide to login and app problems, Prodigy not working: login and app problems, covers school blocks in more detail, including what to ask the school to unblock.

Frequently asked questions

Why is Prodigy not loading today?

Usually a weak connection, an out of date app, or a full cache. Check another website first, then restart the device, update the app, and clear the cache. If others report the same problem, Prodigy itself may be down, and waiting is the only fix.

Why does Prodigy keep crashing on my tablet?

Most often low memory or low storage. Close other apps, free up storage space, and update the app. If it still crashes, delete and reinstall the app; your child’s progress is saved to their account and will still be there.

Prodigy is stuck on the loading screen, what do I do?

Wait thirty seconds, then close other apps and browser tabs to free memory. Clear the browser cache or reinstall the app, and try another device to see whether the problem is the device or the account.

I can log in but the game will not start, why?

The login works, so the problem is loading the game files: a stale cache, an old browser, or a blocked network. Clear the cache, update the browser, and try another network. On a school device, the school filter may be blocking the game.

Does reinstalling Prodigy delete my child’s progress?

No. Progress, pets, items and levels are saved to your child’s Prodigy account on Prodigy’s servers, not to the device. After reinstalling, sign in with the same account and everything will be there.

This site is an independent guide. It is not the official Prodigy site, and it is not affiliated with Prodigy Education.